privacy policy

who we are

PaintX Australia Pty Ltd (ABN 47 629 539 742) is a painting contractor operating in Sydney, New South Wales. In this policy “we”, “us” and “our” mean PaintX Australia, and “the site” means paintx.au.

If you have a question about anything here, or about information we hold about you, contact us on 0423 533 883 or info@paintx.au.

the short version

We collect what you type into the quote form, and we use Google Analytics to count visits to the site. We do not run advertising pixels or advertising cookies on this site. We do not sell or rent your information to anybody, and we do not send marketing you did not ask for.

The rest of this page sets that out properly, including the places where something is loaded from another company and what that means.

what we collect

When you request a quote we ask for your name, email address, mobile number and suburb, which are required, and the service you are enquiring about and any message you choose to write, which are optional.

The form also records which page you sent the enquiry from. That is so we know what you were reading when you got in touch, which makes the first call a more useful one.

If you telephone or email us instead, we hold whatever you tell us in that call or message.

Our hosting provider keeps standard server logs, which include IP addresses and browser details. Those are kept for security and troubleshooting and we do not use them to build any profile of you.

what we do not collect

This site carries no Meta or other advertising pixel, no heatmap or session-recording tool, and no advertising cookies. We have not set up remarketing, so you will not be followed around the internet with our advertisements because you read a page here.

Nothing on the site asks for payment details, and we never ask for them by email.

cookies

An ordinary visit to this site sets the Google Analytics cookies described below, and no others from us. Cookies are set only if you log in to the website as an administrator, which is us, not you.

The reviews widget described below may set its own cookies when it loads. That happens only on the reviews page, and only once you scroll, tap or move the pointer on that page, or press “Show the Google reviews”.

google analytics

We use Google Analytics to count visits and see which pages lead to enquiries. It sets cookies and sends your IP address and browser details to Google. We do not use it for advertising.

If you would rather not be counted, Google provides a browser add-on that opts you out of Google Analytics, and most browsers let you block or clear cookies in their settings.

why we collect it, and what we do with it

We use what you give us to answer your enquiry, arrange a site visit, write a quote, carry out the work if you accept it, and invoice you for it. That is the whole purpose.

Every enquiry is emailed to us and also saved in the website’s own records, so that an enquiry is not lost if an email fails to arrive.

We may contact you about a quote you asked for. We will not add you to a mailing list without asking, and any commercial electronic message we do send will identify us and allow you to unsubscribe, as the Spam Act 2003 requires.

who else sees it

We do not sell, rent or trade personal information.

We share it only where it is needed to do the job or to run the business: with our web host, who stores the site and its database; with our email provider, which carries enquiry notifications; with Google, which provides our website analytics; with subcontractors or suppliers where a particular job requires it; with our accountant and professional advisers; and where the law requires us to.

For strata and commercial work we may need to provide your details to a building manager, owners corporation or head contractor as part of site access or documentation. We will tell you when that applies.

the reviews widget

Our reviews page displays our Google reviews through a widget supplied by Elfsight, a company based outside Australia. When that widget loads, your browser contacts Elfsight directly and Elfsight may record your IP address and set cookies under its own privacy policy, over which we have no control.

We have deliberately set this up so that nothing is requested from Elfsight until you interact with the reviews page (scroll, tap, move the pointer or press a key) or press “Show the Google reviews”. If you leave that page without doing any of these, your browser never contacts them.

We also display our overall Google star rating and review count on other pages. That figure is fetched by our own server directly from Google twice a day and stored here. No information about you is sent to Google in the process.

where it is held

Website data is held by our hosting provider. Enquiry emails are held by our email provider. Some of these providers operate servers outside Australia, and information stored with them may be held or backed up overseas.

The Elfsight widget described above is operated from outside Australia.

how long we keep it

We keep quote enquiries for as long as they are commercially useful and then delete them. Records relating to work we have actually carried out are kept longer, because tax law and the statutory warranty periods under the Home Building Act 1989 (NSW) require us to be able to account for work for several years after it is finished.

If you ask us to delete information and we are not required to keep it, we will.

keeping it safe

The site is served over an encrypted connection, enquiry forms are protected against automated submission, and access to the website’s records is limited to people who need it.

No system is perfectly secure, and we do not claim otherwise. If something goes wrong in a way that is likely to cause you serious harm, we will tell you and, where the law requires it, the Office of the Australian Information Commissioner.

your choices

You can ask us what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you. Email info@paintx.au and we will respond within a reasonable time and without charge.

You do not have to give us your real name when you make a general enquiry, though we will struggle to quote a job without knowing where it is.

If you are not satisfied with how we have handled a privacy matter, tell us first and give us a chance to fix it. If you are still not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

where we stand under the privacy act

The Privacy Act 1988 (Cth) applies to organisations with an annual turnover of more than $3 million, and to certain businesses regardless of turnover — health service providers, credit reporting bodies, businesses that trade in personal information, and others. A painting contractor below that turnover is generally not bound by the Act.

We have written this policy, and handle information, in line with the Australian Privacy Principles regardless. It is the right way to treat people’s details, and the exemption has been under review for some years and may not last.

changes to this policy

If we change how we handle information — for example if we add analytics or advertising to the site — we will update this page and change the date below before doing it, not afterwards.

Last updated: 18 September 2026.