terms & conditions

who these terms are with

These terms are between you and PaintX Australia Pty Ltd (ABN 47 629 539 742), a painting contractor operating in Sydney, New South Wales, NSW contractor licence 393679C.

They cover two different things: your use of this website, and any painting work we quote for or carry out. Where we have signed a separate written contract with you for a particular job, that contract comes first and these terms fill the gaps.

quotes

We do not price work over the phone. Every quote is written after someone has walked the job, because the two things that most affect the price — the condition of what is already there and how hard it is to reach — cannot be seen from a floor plan or a photograph.

A quote sets out the surfaces, the products, the number of coats and what is deliberately excluded. Because material and labour costs move, a quote is valid for the period stated on it.

We do not publish prices on this website. The only price that applies to your job is the one on your written quote.

accepting a quote

A job starts when you accept the quote in writing and we confirm a date.

For residential building work in New South Wales — which includes painting — the Home Building Act 1989 requires a written contract where the work is worth more than $5,000 including GST, and requires the contractor to hold a licence. Work of that size will be done under a written contract that meets those requirements. We will give you a copy before work starts. Any deposit and the payment terms are set out in your quote or contract.

what we need from you

We need safe and reasonable access to the areas being painted at the agreed times, somewhere to set up, and access to power and water.

Please move or secure anything fragile or valuable before we arrive. We mask and protect the work area as a matter of course, but we cannot accept responsibility for loose items left in it.

If you are not the owner of the property, you confirm you have the owner’s permission for the work.

If we cannot get access at an agreed time, or the site is not ready, we may have to reschedule and charge for the lost day.

changes once work has started

If you ask for work that is not in the quote, or we uncover something that was not visible when we quoted — render that is drummy, timber that has rotted, a surface that has been painted with something incompatible — we will stop, tell you what we have found, and price the additional work before carrying it out.

We will not carry out additional work and add it to the invoice without your agreement.

your rights that we cannot take away

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss. You are also entitled to have the work put right if it is not of acceptable quality and the failure is not major.

Separately, the Home Building Act 1989 (NSW) gives you statutory warranties on residential building work. In general these run for six years for major defects and two years for everything else, from completion.

Nothing in these terms, and nothing in our own guarantee below, reduces any of that. Where these terms and those rights conflict, those rights win.

our workmanship guarantee

We guarantee our workmanship for five years from completion. If the work we did fails in a way we caused — peeling, blistering, flaking or lifting attributable to how we prepared or applied the coating — we come back and fix it at no charge.

This guarantee is in addition to your rights under the Australian Consumer Law and the Home Building Act, not instead of them.

It does not cover fair wear and tear; damage caused by others, by impact, by storm, flood, fire or subsidence; failure of a substrate we advised needed repair and were instructed not to repair; moisture entering from a defect elsewhere in the building, such as a failed roof, gutter or damp course; colour fade within normal tolerances for the product; or work that has since been painted over or altered by someone else.

To claim, tell us in writing and give us reasonable access to inspect.

if something goes wrong

Please tell us first. We would always rather put a problem right than leave it unresolved.

If we cannot resolve it between us, NSW Fair Trading offers a free complaints and mediation service for home building work.

liability

Subject to your rights above, which we do not limit, our liability for any claim connected with the work is limited, at our option, to re-supplying the affected work or paying the cost of having it re-supplied.

We are not liable for indirect or consequential loss, including loss of rent, profit or opportunity.

We carry public liability insurance. Details are available on request.

cancelling

You can cancel before work starts. If we have already bought materials specifically for your job, or committed a crew to dates we can no longer fill, we may charge for those costs.

Where a written contract applies, any cooling-off rights in that contract or under the Home Building Act apply as well.

We may cancel if the site is unsafe, if access is repeatedly not available, or if payment terms are not met. We will tell you why.

using this website

The content on this site is provided in good faith and for general information. Colours shown on a screen are indicative only — screens vary, and no photograph reproduces a paint colour reliably. Always look at a physical sample, and preferably a sample on your own wall, before choosing.

Photographs on this site illustrate the type of work described. Unless a page says otherwise, they are not necessarily photographs of our own completed jobs.

The text, layout, logos and design of this site belong to us or our licensors. You are welcome to read, print and share it. You may not republish it as your own.

We work to keep the site accurate and available but we do not guarantee either. Links to other sites are for convenience and are not an endorsement.

privacy

What we collect through this site and what we do with it is set out in our privacy policy.

the fine print

These terms are governed by the law of New South Wales, and the courts of New South Wales have jurisdiction.

If any part of these terms is found to be unenforceable, the rest of them still apply.

We may update these terms. The version that applies to your job is the one published when you accepted the quote.

Last updated: 18 September 2026.